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Shipping & Returns

Shipping Information

ORDER VALUE
SHIPPING COST
ETA
$0 - $49
$7.50
EXPRESS 1-3 Days
$50+
FREE
EXPRESS 1-3 Days

The above estimates are only approximate delivery windows. There are external factors out of control that can add further delays.

All domestic orders placed before 2pm AEST during Monday to Friday (excluding public holidays) will be packed, processed and despatched on the same day. Any orders placed after 2pm will be packed and shipped on the next business day.

All domestic parcels are sent via Australia Post Express Post which offers a next day delivery to metropolitan areas and capital cities. Deliveries to regional areas can take a little longer depending on the location. To determine a better estimated delivery window, please visit http://aupost.com.au/

To ensure a safe delivery, all parcels will require a signature on delivery. it may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pickup your parcel.

 

Returns & Exchanges

We understand that purchasing products online can sometimes be a little tricky when it comes to sizes and fits! Kiss Chacey offers a 14 day exchange or refund policy on products purchased online under the following conditions:

  • Products must be returned with their original tags, and be in the same condition to when you received them.
  • You must not have worn, washed or altered the product in any way.
  • Caps must be returned in a box to ensure it is not damaged in transit.
  • The product has arrived to you in a faulty condition.

If your products fit the above criteria, simply post your return back to:

Kiss Chacey Returns
104 McEwan Road
Heidelberg West, VIC 3081
Australia

If you are requesting a refund of your returned products, please allow up to 3 working days for funds to clear in to your account. This varies for different banks and financial institutions.

GENERAL ENQUIRIES

[email protected]

MON - FRI: 8:00 - 5:00PM AEST

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