FAQs

How do I use a coupon code online?

You will have the option to enter a discount code on the ‘Shopping Bag’ page, before you ‘Proceed to Checkout’. If you have a coupon code, make sure you apply it to your purchase before you head to the checkout, as this will be your last opportunity!

I have two coupon codes, can I use them both on one order?

Only one coupon code can be used per order, unless stipulated otherwise.

Why isn’t my coupon code working?

A lot of our coupon codes have terms and conditions, meaning that your order needs to fulfil requirements before the discount can be applied. Please read the fine print if your coupon code isn’t working.

Can I change the details of my order or cancel it completely?

As we do our absolute best to dispatch your order as quickly as possible, we aren't always able to change your order after you’ve made your purchase. Contact our customer service team via the contacts page as soon as you can if you need to change or cancel your order.

When will my order be sent?

All orders are dispatched within 1-2 business days via Auspost*. If your order is placed on a business day before 11am AEST, it will be dispatched same day. If it’s placed after 11am AEST, it will be dispatched the following business day. Please note any orders placed over the weekend will be dispatched on the next business day.

*If your order is part of a promotion these time frames may not apply.

What payment options are available?

We offer the following forms of payment for: Visa, MasterCard, American Express, PayPal, Zip Pay (BNPL) and Afterpay (BNPL).

Do you store any of my credit card details?

To ensure maximum security for our customers, we don't store any credit card details on our website. Head to our Privacy Policy for more information.

What is your return policy?

Kiss Chacey aims to provide you with confidence in our products and we have fine-combed our return policy to ensure a happy experience when shopping with us. We understand if garments don't fit or you change your mind, and have a 30 day returns policy for garments that meet the returns requirements. Head to our returns policy for further instructions on how to organise your return.

I returned my order - when will I receive my refund?

We've partnered with Refundid to offer you instant refunds before you've even sent back your order. Please visit our Returns page for more information. If you are not using Refundid then your refund will be processed after your return parcel arrives at its destination; once we have received your return, it may take up to 3 working days to process. A refund can sometimes take up to 3 working days to appear in your account, depending on your bank.

Do you refund sale items?

You can return most items for a refund, however, if the item is labelled "final sale" we are unable to process a return or exchange unless faulty.

Do you refund gift cards?

We do not offer refunds for gift card purchases unless when required by law.

My order had a promotion applied to it, will I be refunded the cost of the item or the discounted price?

You will be refunded the discounted price. If you have purchased items as part of a Buy Two Get One Free (3 For 2) promotion, the discount of the third free item will be distributed among the three purchased items.

Can I return an item and exchange it for something else?

If you want to change the size, colour or style of an item you have purchased, simply head over to our returns page to start your return for a instant refund and purchase the exchange item you wish to buy.

All orders are dispatched within 1-2 business days via Auspost*. If your order is placed on a business day before 11am AEST, it will be dispatched same day. If it’s placed after 11am AEST, it will be dispatched the following business day. Please note any orders placed over the weekend will be dispatched on the next business day.

*If your order is part of a promotion these time frames may not apply.

I can't remember my password!

No need to worry! If you've forgotten your password, simply head to the forgotten password page for instructions on how to reset your password