16th November 2020 at 1:50pm (AEDT)
Important note for international customers: Great news! We have resumed our international shipping options. Please be aware that shipping delays can occur due to additional COVID policies and procedures. Unfortunately these events are out of our control and we appreciate your patience.
All Australian orders placed before 1pm AEST during Monday to Friday (excluding public holidays) will be packed and despatched on the same day. Any orders placed after 1pm will be packed and shipped on the next business day. Australian orders are sent via Australia Post Express Post, and are generally delivered on the next business day (regional areas may vary). We recommend visiting the Australia Post website for an estimated delivery window. http://auspost.com.au/
To ensure a safe delivery, all parcels will require a signature on delivery. it may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pickup your parcel.
New Zealand, United States & Canada
Important. Shipping charges do not include any applicable import duties or taxes that are incurred from your local customs office. These charges may need to be paid before your local customs office will delivery your parcel. Any returns that relate to unpaid taxes will not be eligible for shipping charges to be refunded.
Orders are sent via DHL Express and may take between one to two business days to be despatched. International deliveries will require a signature on delivery, so please ensure that someone will be present at the time of delivery at your designated shipping address. International deliveries are prone to unexpected delays due to freight and logistics issues, as well as customs delays.
New Zealand: $10.00 AUD flat rate
United States: $20.00 AUD flat rate
Canada: $20.00 AUD flat rate