Purchases from 24/11/23 can be returned for a refund or exchange until 31/1/23; otherwise 30 days from purchase.

We understand that purchasing products online can sometimes be a little tricky when it comes to sizes and fits. We offer a 30 day exchange or refund policy on products purchased online under the following conditions:

  • Products must be returned with their original tags, and be in the same condition as when you received them.
  • You must not have worn, washed or altered the product in any way.
  • Caps must be returned in a box to ensure it is not damaged in transit.
  • The product has arrived to you in a faulty condition.
  • You have received the incorrect item in your order.

If your products fit the above criteria, simply post your return back to:

Kiss Chacey Returns
1/661 Waterdale Road
Heidelberg West, VIC 3081

Customers will be responsible for covering any return shipping costs. We strongly advise that you send your return parcel using a shipping method that has tracking, so that we are both able to locate the parcel during transit.

Once we have received your returned item(s), it may take a couple of business days for us to process your request. If you are requesting a refund of your returned products, please allow up to 3 working days for funds to clear in to your account. This varies for different banks and financial institutions.