Returns

We understand that purchasing products online can sometimes be a little tricky when it comes to sizes and fits. We offer a 30 day exchange or refund policy on products purchased online under the following conditions:

• Products must be returned with their original tags, and be in the same condition as when you received them.
• You must not have worn, washed or altered the product in any way.
• Caps must be returned in a box to ensure it is not damaged in transit.
• The product has arrived to you in a faulty condition.
• You have received the incorrect item in your order.

If your products fit the above criteria, simply post your return back to:

Kiss Chacey Returns
104 McEwan Road
Heidelberg West, VIC 3081
Australia

Customers will be responsible for covering any return shipping costs. We strongly advise that you send your return parcel using a shipping method that has tracking, so that we are both able to locate the parcel during transit.

Once we have received your returned item(s), it may take a couple of business days for us to process your request. If you are requesting a refund of your returned products, please allow up to 3 working days for funds to clear in to your account. This varies for different banks and financial institutions.