Occasionally we experience a few minor hiccups and discrepancies with our stock, in which case we will attempt to source the items from our stores, which could cause a slight delay in the despatch of your order.
To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pickup your parcel.
Shipping in Australia is handle by Australia Post.
| Standard | FREE over $75 | $8.95AU under $75 |
| Express | FREE over $150 | $11.95AU under $150 |
International orders are shipped via DHL Express International. Please note that shipping costs that are charged by Neverland Store do not include any duties or taxes that may be applicable when the goods enter your region.
Find the below table detailing shipping charges and delivery windows:
| Region | Shipping Cost (AUD) | ETA |
|---|---|---|
| New Zealand | $10.00 | 2-3 days |
| United States | $20.00 | 3-5 days |
| Canada | $20.00 | 3-5 days |
| United Kingdom | $30.00 | 5-7 day |
There are factors outside of our control that can occasionally add further delays.
The above estimates are only approximate delivery windows.
Final sale items are heavily discounted and therefore cannot be returned unless faulty.
Easy Sign-Up: Just select "Afterpay" as your form of payment at checkout. All you need is a debit or credit card to create an account.
You'll pay your first instalment at the time of purchase, and the remainder every two weeks.
You’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose.
With interest-free instalments, the only fees are for late payments. You can find your payment schedule in the Afterpay app and we'll send you regular reminders.
Zip Pay. Make it easier to pay for everyday purchases.
*Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change. Pay your closing balance in full by the due date each month and we’ll waive the fee. Available to approved applicants only and subject to completion of satisfactory credit check. Other charges may be payable. Fees and charges subject to change. T&Cs apply.
Eligible PayPal users can now pay in 4 instalments when using PayPal at checkout on orders valued between AU$30 and $2,000 in 4 interest-free instalments. All with PayPal's renowed buyer protection.
For more information about PayPal Pay In 4, see here.
