PLEASE NOTE: South-East Queensland and Northern New South Wales may experience shipping delays due to the affects of Cyclone Alfred.
All orders placed from Australia before 1:00pm AEST during Monday to Friday (excluding public holidays & high volume sale times) will be packed and dispatched on the same day. Any orders placed after 1:00pm will be packed and shipped on the next business day. We recommend visiting the Australia Post website for an estimated delivery window, which you can find here.
Occasionally we experience a few minor hiccups and discrepancies with our stock, in which case we will attempt to source the items from our stores, which could cause a slight delay in the despatch of your order.
To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pickup your parcel.
AUSTRALIA
Shipping in Australia is handle by Australia Post.
| Standard |
FREE over $75 |
$8.95AU under $75 |
| Express |
FREE over $150 |
$11.95AU under $150 |
INTERNATIONAL
International orders are shipped via DHL Express International. Please note that shipping costs that are charged by Neverland Store do not include any duties or taxes that may be applicable when the goods enter your region.
Find the below table detailing shipping charges and delivery windows:
| Region |
Shipping Cost (AUD) |
ETA |
| New Zealand |
$10.00 |
2-3 days |
| United States |
$20.00 |
3-5 days |
| Canada |
$20.00 |
3-5 days |
| United Kingdom |
$30.00 |
5-7 day |
PLEASE NOTE:
There are factors outside of our control that can occasionally add further delays.
The above estimates are only approximate delivery windows.
