All orders placed from Australia before 12:00pm AEDT during Monday to Friday (excluding public holidays & high volume sale times) will be packed and dispatched on the same day. Any orders placed after 12:00pm will be packed and shipped on the next business day.
Occasionally we experience a few minor hiccups and discrepancies with our stock, in which case we will attempt to source the items from our stores, which could cause a slight delay in the despatch of your order.
To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pickup your parcel.
AUSTRALIA
Shipping in Australia is handled by Australia Post.
| Standard |
FREE over $75 |
$8.95AU under $75 |
| Express |
FREE over $150 |
$11.95AU under $150 |
INTERNATIONAL
International orders are shipped via Australia Post standard international shipping service. Please note that shipping costs charged by Kiss Chacey are inclusive of duties or taxes where listed, additional fees may apply when the goods enter your region.
We cannot refund any costs for international shipping, nor any duties or taxes that may be charged by your government upon entry into your country.
Find the below table detailing shipping charges and delivery windows:
| Region |
Shipping Cost (AUD) |
ETA |
| New Zealand |
$10.00 |
2-3 days |
| United States |
$20.00USD |
10 days |
| Canada |
$30.00 |
10 days |
| United Kingdom |
$30.00 |
5-7 days |
PLEASE NOTE:
There are factors outside of our control that can occasionally add further delays.
The above estimates are only approximate delivery windows.
We cannot refund any costs for international shipping, nor any duties or taxes that may be charged by your government upon entry into your country.
INTERNATIONAL SHIPPING UPDATE:
We are currently experiencing delays on international orders due to global logistics constraints. Delivery times may be longer than usual, and tracking updates can take additional time to appear. Once your order has been dispatched, you will receive confirmation with carrier details and estimated delivery timeframes. We appreciate your patience and understanding. If you have any questions, please contact our Customer Care team via email.
